FAQs

This usually means warm air is getting inside. Check if the door is sealing properly and avoid leaving it open for too long. If the problem continues, the defrost system may need attention.

Make sure the door is closed tightly and the thermostat is set correctly. If it’s still not cooling, the compressor or refrigerant may need to be checked by a technician.

This often happens due to a faulty compressor, wiring issue, or moisture build-up in electrical parts. Turn off the unit and call a technician to inspect it safely.

Leaking water is often caused by a blocked or frozen drain line. Defrosting the unit or cleaning the drain can help, but if the leak continues, we can assist.

Check that the condenser coils are clean and that there’s enough ventilation around the unit. If it’s still warm, the fan or compressor may not be working properly.

A burning smell could mean an electrical issue or an overheating motor. Unplug the freezer immediately and have it checked by a qualified technician.

Inspect the rubber door seal (gasket) for dirt or damage and make sure nothing inside is blocking the door. If the seal is worn out, it may need to be replaced.

Loud noises usually mean the fan blades are hitting ice or debris. Turning off the freezer and letting it defrost may help, but if the noise returns, the fan motor may need servicing.

If food is freezing too much, lower the temperature setting slightly. If it stays too cold even on the lowest setting, the thermostat or sensors could be faulty.

Too much ice build-up often points to humidity or air leaks. Make sure the door seal is tight and avoid frequent opening. A technician can check the defrost timer and heater if needed.